banco de finanzas de nicaragua – bdf
“AuraQuantic is a comprehensive, quick and easy-to-implement solution.”
Real results.
Challenges.
BDF identified the need to improve and simplify internal processes in order to make it easier for their customers to do business with the institution.
Post-mortem analyses were made on what had already occurred, making it difficult to modify and improve the processes.
The first process to be prioritized was Customer Complaints and Suggestions, which sought to reduce response times and ensure customers were kept well informed of the progress of their requests.
Manual processes.
Difficulty tracking requests.
Lack of the necessary documentation or information.
Benefits.
With AuraQuantic, the process owner can review KPIs online, check the process times and monitor work in order to keep response times to a minimum.
- Suggestions, claim and complaints management
- Assignment notifications
- Reduction in response times
- Elimination of work repetition
- Robust rules of play to ensure user authenticity
- Mayor precisión y consistencia en los datos
- Optimización del flujo de trabajo
- Incremento de la satisfacción del cliente
- Mayor enfoque en la innovación
- Reducción del impacto ambiental
- Mejora en la trazabilidad
Customer testimonials.
“Before implementing AuraQuantic, post-mortem analyses were used to evaluate what had happened in the processes and intervention was not possible. With this software, the process owner can monitor the indicators online, check the process times and monitor work in order to keep response times to a minimum.”
Zurama Corea
Director of Technology
“AuraQuantic has been a comprehensive, quick and easy-to-implement solution, which has enabled us to automate and streamline our processes.
It helps to promote our culture of continuous improvement and customer satisfaction.”
Nadine Vado
Quality and Process Manager
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