banco de finanzas de nicaragua – bdf
BDF identified the need to improve and simplify internal processes in order to make it easier for their customers to do business with the institution.
Post-mortem analyses were made on what had already occurred, making it difficult to modify and improve the processes.
The first process to be prioritized was Customer Complaints and Suggestions, which sought to reduce response times and ensure customers were kept well informed of the progress of their requests.
With AuraQuantic, the process owner can review KPIs online, check the process times and monitor work in order to keep response times to a minimum.
“Before implementing AuraQuantic, post-mortem analyses were used to evaluate what had happened in the processes and intervention was not possible. With this software, the process owner can monitor the indicators online, check the process times and monitor work in order to keep response times to a minimum.”
Director of Technology
“AuraQuantic has been a comprehensive, quick and easy-to-implement solution, which has enabled us to automate and streamline our processes.
It helps to promote our culture of continuous improvement and customer satisfaction.”
Quality and Process Manager
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