
EPM Group
EPM Group Shared Services Center had to design the service integration plan to achieve synergies, economies of scale, savings, and standardization.
Their main goals were: self-management, SLA (Service Level Agreements) compliance, case management, resource optimization, time reduction and improvement in supplier management.
PM Group’s digital transformation has created a culture of continuous improvement for their services and allows for an accurate measurement of employee performance.
BI IT Solutions Unit and Support Areas
“Currently at EPM we are working on structuring a BPM center of excellence, to drive continuous improvement of business processes.”
BI IT Solutions Unit and Support Areas
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