EPM Group
“We have evolved from calls, paper and emails, to a complete digital business platform.”
Real results.
Challenges.
EPM Group Shared Services Center had to design the service integration plan to achieve synergies, economies of scale, savings, and standardization.
Their main goals were: self-management, SLA (Service Level Agreements) compliance, case management, resource optimization, time reduction and improvement in supplier management.
Lack of unified processes.
Work duplication.
Multiple technological platforms.
An abundance of manual activities.
Inefficient incorporation of new acquisitions.
BENEFITS.
PM Group’s digital transformation has created a culture of continuous improvement for their services and allows for an accurate measurement of employee performance.
- Standardization and centralization of all activities
- Economic savings thanks to customized supplier portals
- Automatic creation and delivery of digital documentation
- Mayor precisión y consistencia en los datos
- Optimización del flujo de trabajo
- Incremento de la satisfacción del cliente
- Mayor enfoque en la innovación
- Reducción del impacto ambiental
- Mejora en la trazabilidad
Customer testimonials.
Carlos Ignacio Jaramillo Chica
BI IT Solutions Unit and Support Areas
“Currently at EPM we are working on structuring a BPM center of excellence, to drive continuous improvement of business processes.”
Carlos Ignacio Jaramillo Chica
BI IT Solutions Unit and Support Areas
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