KPN
“We now deliver our services 10 days faster than before and process times have been reduced by 40%.”
Real results.
Challenges.
With increasing competition, customer-facing processes needed to be automated with maximum urgency and efficiency, optimizing resources while decreasing expenses.
The main challenges were motivated by the vast number of possibilities within the processes, alongside the sheer volume of information that flowed between different processes, from service delivery to technical services.
Also, the chosen platform had to be capable of adhering to strict ACM (Authority for Consumers and Markets) guidelines.
Insufficient tools to cover the vast number of possibilities in the processes.
Need for high efficiency and urgency in process deployment.
No real-time communication or information updates for customers.
Need to adapt services to a rapidly changing market.
BENEFITS.
Using AuraQuantic has standardized processes in the production chain, hereby improving the quality of the service we offer.
- Gradual and continuous implementation
- Modular and scalable architecture
- Integration with external systems
- Mayor precisión y consistencia en los datos
- Optimización del flujo de trabajo
- Incremento de la satisfacción del cliente
- Mayor enfoque en la innovación
- Reducción del impacto ambiental
- Mejora en la trazabilidad
Customer testimonials.
“Within a publicly traded company like KPN, continuous improvement is always part of daily business.
We achieved significant improvements by standardizing stable processes with AuraQuantic.”
Roel Smeets
Manager Wholesale Operations
“The results for the customers: Better delivery quality, improved delivery times and real-time pro-active communication.”
Roel Smeets
Manager Wholesale Operations
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