KPN
With increasing competition, customer-facing processes needed to be automated with maximum urgency and efficiency, optimizing resources while decreasing expenses.
The main challenges were motivated by the vast number of possibilities within the processes, alongside the sheer volume of information that flowed between different processes, from service delivery to technical services.
Also, the chosen platform had to be capable of adhering to strict ACM (Authority for Consumers and Markets) guidelines.
Using AuraQuantic has standardized processes in the production chain, hereby improving the quality of the service we offer.
“Within a publicly traded company like KPN, continuous improvement is always part of daily business.
We achieved significant improvements by standardizing stable processes with AuraQuantic.”
Manager Wholesale Operations
“The results for the customers: Better delivery quality, improved delivery times and real-time pro-active communication.”
Manager Wholesale Operations
Download
Case Study.Fill out the form to access the full case study and discover how we tackled challenges to achieve our customer’s goals. Get inspired to take your project to the next level!
Synchronize processes, systems and people like never before.
HIGHLIGHTS
