solutions

CASE MANAGEMENT SYSTEM.

Case management software provides the flexibility to handle unpredictable and non-linear processes, improving departmental coordination, including customer experience management and automated project management, ensuring the efficient resolution of complex cases.

Innovative companies choose AuraQuantic for intelligent case management.

Benefits of Case Management System.

Increased customer satisfaction

Identification of process improvement opportunities to optimize customer management, automate project management, and enhance satisfaction.

Elimination of manual processes

Digitization and storage of documents to eliminate manual handling and reduce errors.

Agile case resolution

Using AI Project management tools to efficiently manage case progress, ensuring full control over tasks and timelines.

Case management tools that eliminate operational obstacles.

Business rule engine

Centralizes and manages policies and variables to automate case processing based on predefined criteria.

Ad hoc task creation

Enables the creation of customized workflows tailored to specific needs.

Data management

Integrates and organizes information from multiple sources, eliminating duplication.

customers

Clients who have successfully transformed case management.

“We can now track payment tasks to suppliers and customer reimbursement processes, following approval from various departments within the company, with full control over the entire process. This ensures compliance with organizational policies, minimizes human errors, accelerates procedures, and provides greater real-time visibility of task statuses.”

Alianza Seguros

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Reduction in paper usage

“We have an agile, autonomous and flexible (in short, efficient) method of defining, implementing, executing and optimizing processes.”

CAF

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Improved efficiency

“The option to have unlimited concurrent users is highly valuable from a financial perspective for any organization.”

Nissan Motor Corporation

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Automation of business processes

“We chose AuraQuantic because it’s a platform that doesn’t require technical or programming expertise to create flows. Additionally, it seamlessly integrates with other systems, enhancing usability and automation within the organization.”.

EPM

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Increase in autonomous management

Tangible results that make a difference in customer management software.

Elimination of rework due to incomplete information

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Automated notifications sent to clients

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Reduction in audit times

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Increase in task monitoring levels

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Agility in every case, satisfaction in every interaction.

Handle complex situations with speed and precision. Improve collaboration between teams, optimize customer management, processes, and ensure agile resolution aligned with strategic objectives.

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