SOLUTIONS
Customer service automation.
Customer service automation ensures efficient management of complex interactions, promoting a seamless, omnichannel experience focused on user satisfaction.
With customer service automation, global leaders optimize operations, enhance the user experience, and ensure fast responses using automated customer service tools.
Benefits of customer service automation.
Improve response speed
Instant responses to inquiries and requests, ensuring more agile and efficient customer service.
24/7 Availability
Continuous support, available at any time, ensuring a consistent and efficient customer service automation experience.
Consistent support
Consistent and accurate responses at all times, regardless of the number of interactions or the complexity of the inquiry thanks to customer service automation with AI.
How the SOLUTION WORKS
Intelligent support with chatbots and conversational AI
Automated personalized responses and escalation to human agents based on case complexity.
Case management and workflow optimization
Automation of processes such as form collection and task assignment, with integration of systems including billing, sales, and logistics, powered by customer service automation software.
Predictive analytics and omnichannel integration
Customer segmentation, prediction of support demands, and unification of communication channels, with complete access to interaction records using support automation.
Customers
Impact of customer service automation: Success stories.
“We can now track supplier payment and customer reimbursement tasks, (...) streamlining processes and with greater visibility on the status of each task in real time.”
Alianza Seguros
Reduction in paper usage
“We have an agile, autonomous and flexible (in short, efficient) method of defining, implementing, executing and optimizing processes.”
CAF
Improved efficiency
“The option to have unlimited concurrent users is highly valuable from a financial perspective for any organization.”
Nissan Motor Corporation
Automation of business processes
“We chose AuraQuantic because it’s a platform that doesn’t require technical or programming expertise to create flows. Additionally, it seamlessly integrates with other systems, enhancing usability and automation within the organization.”
EPM
Increase in autonomous management
Continuous improvement through customer service and support automation.
Make a difference with automated customer service.
rovide faster and more accurate customer service using AI customer service software and automation solutions, optimizing every interaction and ensuring a seamless, personalized experience across all channels.
